Lodging A Claim

Claiming on a life insurance policy can feel daunting, especially when you’re going through a difficult time. But don’t worry, we are here to make the process as quick and hassle-free as possible.

Because we care, it is important to have interactions with our clients when they lodge claims. You can lodge claims at any of our offices - Moposo House or Nazareth.

Submit the following documents

    • Certified copy of death certificate
      This will show the cause of death
    • Certified copy of ID or Passport
      This is to show who you are and your relationship to the deceased
    • Letter from school if the child is studying
      Children are covered as dependents until the age of 21 unless they are still studying, if so they are then covered until age 26.
    • Premium records
      Proof of payments to show that there are no outstanding premiums.

We pay within 72 hours; after all the required claim documents have been submitted, and the claim is deemed valid.