Lodge A Claim

You can submit your paper claim either by hand or via email to our offices. Submit your claims correctly, to avoid any delays in payment.

Ensure that your claim has the following information:

  • Membership number
  • Practice number
  • Treatment date
  • Relevant ICD-10 code per claim line

Attach receipt which also reflects your banking details and mark the account as "Member Refund".

If your claim is approved, you will be refunded directly into your bank account. For this reason, always make sure that we have your correct bank details.
All claims are emailed to: claims@mamothhealth.com

Note: You must submit your medical aid claim within four (4) months of the date of treatment. Older claims will be considered expired and will therefore not be paid.